Ticket Management System - Status Of Tickets And View The History Of Tickets?

A ticket management system is an effective and time-saving software solution for handling and supporting customer questions and emails. It automates repetitive tasks such as answering similar questions by different customers, reduces customer response time and supports the customers in finding their own answers. Thus it provides the double benefits of reducing your workload and improving customer service and communication.

The basic functions of a ticket system involve receiving requests from customers in the form of tickets. Customers create tickets by filling a web form and submitting it at your website. The tickets are then assigned to an operator. The system notifies the customer and the administrator about various events such as addition, modification, and status change of tickets. When a ticket is newly submitted, its status may be "open", which can be changed to "on hold" or "closed" according to the actions taken on the ticket.

Once a ticket is closed, the request and its solution are stored in a database for future reference by both customers and administrators and study by the management. Most ticket management systems support multiple access by groups of operators, users, and customers. They allow more than one user to log in at the same time. Certain systems provide additional inventory tracking features. You can analyze support information to get useful data about the quality of your product and services. As an administrator, you can track and update the status of tickets and view the history of tickets.

With the help of these features of a ticket system, you can make your customers enjoy a privileged and systematic service. On the other hand, you can enjoy the benefits of easily locating and updating the status of customer requests. You need not be concerned by issues such as the same problem being solved repeatedly by different operators. This is because the system ensures that only one operator is assigned a ticket and only that operator can update and change the ticket.

The time you save by using a ticket management system can help you focus on new markets, expansion and revenue generating tasks. These benefits are in addition to the reduction in costs of operating the customer support service feature of your website. In addition, the investment required for this kind of a useful solution is almost nil because most ticket systems are available at a low cost and some are even free.

Ticket systems make good business sense because it proves that it's not the amount of time that you put in your work that matters but how you utilize the time that matters. Features such as easy accessibility make these systems easy to locate, test, integrate and use, all by just using your favorite web browser. Their ease of use is undiminished by the fact that these systems

If you need a powerful solution for your support make sure you check out the  PURPLEPASS TICKETING Management System for more info.

Online Event Ticketing Systems

If your organization sells tickets to events throughout the year, whether it is a theatre, concert Hall, sporting association or school or college, no longer do you need to use the services of a centralized event booking organisation which sells tickets on behalf of many different organization’s and venues.

There are now many different options for selling your tickets either online or simply through your own box office, and not only can there be a number of distinct advantages to your organization in setting up your own ticket sales software system, but the cost of using such systems can often be considerably less than using the services of a centralized event booking organisation.

Let's take a look at some of the advantages in setting up your own online event ticketing system

1. If patrons are visiting your website to investigate your events, you will not be sending them off to a completely different website, where they will be offered many extra options for purchasing tickets to various events, so may change their mind and purchase tickets to a different event.

2. You have full control over your customer database which you can use to maintain better relationships with your customers such as sending those emails on upcoming events, offering special promotions etc.

3. You generally have the option of receiving the ticket revenue immediately into your own bank account, rather only receiving this on perhaps a monthly basis.

4. Many systems will allow you to sell tickets from anywhere in the world where you have an Internet connection sell tickets through designated distributors and of course directly through your own box office.

5. You will have access to the most detailed reports on all the ticket sales, which you can use to analyses trends for marketing purposes and check up-to-the-minute sales data.

6. You can offer last-minute sales right up to the date and time of the event - which is normally not possible with centralized ticket selling organizations.

7. If you are posting out tickets, you can also include additional promotional material for forthcoming concerts etc.

8. You can offer season subscriptions - generally not possible with centralized event booking systems.

Depending on the ticketing system you use, you'll generally find also that by setting up your own event ticketing system, you will be able to make savings on the cost of processing tickets to your events. Vendors of ticketing systems have a wide range of different pricing options, such as per ticket fees, either on a percentage basis or a fixed dollar amount per ticket, monthly service charges, or in some cases you can purchase the software outright. You will need to analyse carefully which system is best in your particular circumstances, taking into consideration the number of events held per year, the number of tickets that you expect to sell per year, the service charges if applicable for processing credit cards, and any other obscure or hidden service charges.

Note also that some vendors may advertise that the system is completely free whereas in fact a service charge may be added to each ticket purchased, and this is deducted from the ticket income that is received by your organization. In some cases there may also be initial setup fees for designing a seating chart for setting up the system. And in other cases there may be annual or monthly service charges.

If you are considering changing to your own event ticketing system or purchasing online ticket software, perhaps one of the best places to start is to type Capterra into your Web browser where you will be able to locate a wide range of vendors of specific ticketing software.

The http://www.purplepass.com/learn/, a provider of online event ticketing systems and ticket software for both small and large organizations throughout the world. For more help in choosing an online ticketing system, download the report available from http://www.purplepass.com/learn/

Online Event Ticketing System for Convenient Promotion and Distribution of Tickets

Organizing an event is never an easy job. There are arrays of promotional activities that must be performed efficiently, which might require large expenses. Commercials on televisions or over the radio stations may be quite expensive and are time-constrained. In addition to this, selling tickets and distributing them manually also requires printing and mailing costs. This is not the end of expenses as you will also need to maintain the sales from various outlets that might be an additional burden and might cost extra charges. But now all these hurdles of expenses can be easily surpassed, for making your event successful. The newest and innovative ways of selling tickets can streamline the process and help you in curtailing expenses.

Internet, which serves as an influential power, can help you in promoting, selling and managing your tickets online. You can deal with all these activities, using online event ticketing system, which can take up the entire load and burden of dealing with all these tasks. The online system helps you in promoting and managing the show online by exposing your event to millions of interested viewers who might register and help in maximizing your ROI.

The online system can be used for creating customized registration forms and adding logos, graphics and even photos for introducing the event. Employing this type of promotional technique can help in popularizing your event in an effective manner and make the ticketing process easier. Also managing your financial accounts and database also becomes better and simpler. Each payment made by registrant for booking the ticket automatically gets transferred to your own merchant account via multiple payment gateways such as credit cards, PayPal, etc, offered by the system. You as well as your potential registrants will no more have to worry about security and safety, as all the transactions are processed within a secured environment. It will also enable you to get updates about sale progress on a regular basis and helps in tracking data online.

As the online system requires no installation charges for set up, it is a perfect cost-effective solution for event companies who are quite conscious about expenses. Apart from using hoarding and banners for promotional purposes, you can now take help of the social media connector offered by the online system which will help you in reaching out to thousands of people via various social networking sites, for making the event popular.

The online system also benefits the attendees, as they can now evade standing in long queues near the venue premises for collecting tickets and making the payments. As the entire process is now automated, they can sit at their comfort zone and register or book tickets for the show, conveniently.

Jonathan is a professional Indian event planner. Event professionals in India are increasingly relying on automated software to streamline the event registration in India [http://www.purplepass.com/learn/] along with payment management, and attendee relationship management. purplepass is the market leader in providing event software solutions in India [http://www.purplepass.com/learn/] at competitive price.

What Are Event Protection Services?

One of the biggest headaches for modern-day large event organizers is that of ticket fraud.

It's something of a nightmare for a number of different reasons.

Destruction of public confidence

If the paying public believes there's a fair chance they're likely to be purchasing a fake and probably useless ticket, then it's reasonable to predict that even legitimate sales could be hit hard. Public confidence is a fragile thing and if damaged, it may be very difficult for the organizers to regenerate it.

It also isn't as easy as simply saying that tickets should only be purchased from an official outlet or two. In reality, today's commercial relationships and distribution networks are complicated and make that difficult to achieve at times - or even impossible.

Nor should the issue of brand damage be overlooked. It isn't just a single event that might suffer because if the sponsors/organizers are seen to be incapable of being able to protect the consumer's rights and finances in terms of their brand then it might easily affect other events they organize.

Public order

It also hopefully goes without saying that nobody wants large numbers of the public turning up at major events only to be refused admittance due to the fact they have fake tickets.

At best that is likely to be a public relations disaster and at worst it could lead to significant incidents that could put public order at risk.

The legal liabilities there could be significant.

It's also an even more nightmarish though to contemplate situations where even the event venue and their systems can't differentiate between real and fake tickets.

Event protection services

It's probably correct to say that there's not a lot that can be done to guarantee that counterfeiters won't be able to produce fake tickets that are visually credible.

Things such as security holograms can help there but then there is the challenge of being able to detect fakes at the venue.

There it's possible to use high-tech solutions such as DNA encoding into the tickets. That can be impossible to replicate for fakers and it can also be detected with a simple scanner.

That enables genuine ticket holders to gain entry and might even help them verify at the outset that they are buying genuine tickets to begin with.

Corporate sponsorship of events

This is a massive sector of today's event marketplace and one that effectively enables many major events to take place to begin with. Perhaps few would be able to survive based upon ticket sales alone.

Yet no major corporate sponsor will accept being associated with an event tarnished by suggestions of ticketing chaos and widespread public disquiet. The risk to their reputation would be too great.

So, for many events seeking major sponsorship, being able to show that appropriate event protection services and in place may become a natural pre-requisite to a sponsorship sign-up.

For all these reasons, it might pay to find out more about event protection services including DNA ticket encoding and related technologies.

Smart Shoppers Find California Event Tickets Online

 California is a thriving major city that offers several options for entertainment. If you live in ca, or plan to visit the San Diego City, then you can purchase ca event tickets, including ca concert tickets and ca theatre tickets, online from a ticket broker. Your online ticket broker will save you time and money when you are shopping for ca event tickets.

You can save a great deal of time by utilizing the services found on a ticket broker's website. You can select any major city in the United States, including ca, and the website will bring up categorized listings of all the events happening in that city for which tickets are available. This saves you a lot of time traveling to venue box offices, as well as waiting in long lines for popular events like major concerts. You can shop for ca event tickets from the comfort of your home or office anytime it fits into your hectic schedule.

Because of the online aspect offered by ticket brokers, you can also save money when you want to purchase ca concert tickets or ca show tickets. You can look at all of the different seating options available and the range of Ca event tickets' prices, and then select your choice of tickets. Because you can easily comparison shop when you are online, you can find the best deals on Ca event tickets for concerts, shows, and for sports teams.

Sports fans have several options for CA event tickets. You can watch the Bears, Blackhawks, or Bulls play on their home fields or courts. You can also catch all of the exciting action brought to you by the Ca White Sox at US Cellular Field, or catch a Cubs game.

Ca concert tickets are also available. Many major acts come to perform in Ca. You can see such performers as Great Big Sea at the House of Blues, Missy Higgins at the Vic Theater, and Razor light at the Double Door. 

Ca is known as an excellent theatre town, and you will want to be on the lookout for Ca show tickets. All of the major Broadway road shows come to Ca, so you can enjoy the best of the Big Apple right in your hometown. Your online ticket broker can provide you with Ca theater tickets to such popular shows as Ca-The Musical at the Ford Center of Performing Arts, and Jersey Boys at the Bank of America Theatre. These Ca show tickets, and other event tickets, can be found for less cost and hassle by using an online ticket broker service.

Online Ticketing - Advantages of an Online Event Ticketing Software

It was not long ago when online ticketing was made possible. Today, it has become a necessity. From event management firms regularly organizing public events to individuals and businesses holding exclusive events with special appearances that are better off ticketed, online event ticketing software products have proved to be very useful for all. Online ticket selling has gone popular due to its advantages, which get conspicuous when we recall those days when tickets had to be sold through sales points located at different locations such as shopping centers, restaurants, etc. Let's have a look at what exactly online ticketing software offers:

Selling tickets on the internet using a software made for this purpose specially saves you the hassle of closing deals with public location managements/owners as well as the cost of stalls and the stall staff. Not to forget that if your event is going to have performances by someone with even a modest fan following in a country of 311,834,246 people (that's well over 311 million soles, according to the population clock of U.S. Census Bureau), there is likely to be quite a big queue at the stall, making it a bit inconvenient for your target audience to buy the tickets - something you wouldn't want to do.

At the same time, online ticketing allows you to reach every home and make it extremely convenient for your target audience to purchase the tickets.

Online event ticketing software are also a centralized system for seeing all statistics regarding your ticket sales such as the number of tickets sold, how many left, ticket sale earnings, etc., in one place - your computer screen.

Then there are some online ticketing software products that go extra mile to be of more advantage. They are the ones that come with Smarty Template Engine integrated in it. What the template engine does for the users of the software is it enables them to easily customize the layout and design of the event's online page in the software so that the event's ticket buying information and options be dynamically presented to the target audience. Then there are those online event ticketing software that contain the feature of inviting the event organizers to sell the tickets of their events online. This way the software's license holders not only earn by selling tickets to their own events but also earn money by getting a percentage from the sales of the event organizers that sell tickets of their own events via the user's copy of the software. Moreover, using ticketing software with this feature, venue owners can display the availability of their place online dynamically, increasing chances for getting their venue rented for a good fee and hopefully by the inviters of celebrity performers.

Ticketing software can also help greatly for selling tickets to multicultural events as some good ones have gone bilingual while few others support all those languages that have an installable language pack.

Online ticketing for events has reshaped the world of ticket buying and selling entirely. Its advantages are so weighty and compatible with today's fast-paced world that it will be a very apt decision of first-time event organizers to go the route of online ticketing.

Easy Customization of an Event Ticket Software

If you regularly host events, are an event's organizer or simply sell tickets to events, then you certainly are aware that selling tickets to any event is not an easy task, especially if you are doing it the traditional way. The traditional way means that you are selling them from a specified offline shop or even at the entrance of the event. To avoid this tedious work, many sellers are now turning to event ticket software online. Anyone holding an event can use this affordable solution. It is highly customizable and offers many benefits such as:

Add custom registration queries

This feature enables you not only to serve the role of providing tickets to your event but also to offer the best possible event for everyone. Using this feature, you can create registration questions for each event to find out the preferences of the attendees in terms of location, food, company, and music choice. You can then use this information to tailor your event to the needs of your audience.

Export and view attendees list

A good event ticket software will enable you to be organized and efficient since it will keep all your attendees and order information in one place. You can view this list from any location as long as you have access to internet connection, which makes it easier to work. Many ticket software tools also allow you to export your list of attendees to simplify the work.

Easy marketing

A great event ticket software will also double up as a marketing tool to help you popularize your event and have as many guests as you want. These software solutions allow you and your attendees to spread world of the event via social media such as Facebook, Twitter, Google+ and LinkedIn.

Receive payments instantly and securely

One of the greatest advantages of online tickets software is that you can link it with your PayPal account to receive money instantly and safely from those who want to attend your event. These attendees can use a number of payment options including PayPal, MasterCard, Check and American Express.

Email your attendees

The software allows you to send the attendees any last minute changes, vital information about the event, and follow up on them afterwards. It is fast and effective compared to other means of making announcements such us radio and television, especially if there are quick last minutes changes such as the location of the venue.

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