Ticket Management System - Status Of Tickets And View The History Of Tickets?

A ticket management system is an effective and time-saving software solution for handling and supporting customer questions and emails. It automates repetitive tasks such as answering similar questions by different customers, reduces customer response time and supports the customers in finding their own answers. Thus it provides the double benefits of reducing your workload and improving customer service and communication.

The basic functions of a ticket system involve receiving requests from customers in the form of tickets. Customers create tickets by filling a web form and submitting it at your website. The tickets are then assigned to an operator. The system notifies the customer and the administrator about various events such as addition, modification, and status change of tickets. When a ticket is newly submitted, its status may be "open", which can be changed to "on hold" or "closed" according to the actions taken on the ticket.

Once a ticket is closed, the request and its solution are stored in a database for future reference by both customers and administrators and study by the management. Most ticket management systems support multiple access by groups of operators, users, and customers. They allow more than one user to log in at the same time. Certain systems provide additional inventory tracking features. You can analyze support information to get useful data about the quality of your product and services. As an administrator, you can track and update the status of tickets and view the history of tickets.

With the help of these features of a ticket system, you can make your customers enjoy a privileged and systematic service. On the other hand, you can enjoy the benefits of easily locating and updating the status of customer requests. You need not be concerned by issues such as the same problem being solved repeatedly by different operators. This is because the system ensures that only one operator is assigned a ticket and only that operator can update and change the ticket.

The time you save by using a ticket management system can help you focus on new markets, expansion and revenue generating tasks. These benefits are in addition to the reduction in costs of operating the customer support service feature of your website. In addition, the investment required for this kind of a useful solution is almost nil because most ticket systems are available at a low cost and some are even free.

Ticket systems make good business sense because it proves that it's not the amount of time that you put in your work that matters but how you utilize the time that matters. Features such as easy accessibility make these systems easy to locate, test, integrate and use, all by just using your favorite web browser. Their ease of use is undiminished by the fact that these systems

If you need a powerful solution for your support make sure you check out the  PURPLEPASS TICKETING Management System for more info.